Kinetix Relocation specializes in the design and delivery of innovative programs for organizations of all sizes. Whether our clients transfer the occasional new hire or have a mature program that relocates senior executives on a regular basis, Kinetix is prepared to deliver a best in class process to ensure a smooth and cost effective move and an exceptional employee experience anywhere in the world.
Independent Network of Agents
Kinetix International utilizes an independent network of pre-qualified international origin and destination agents regardless of van line or industry affiliation. The international agents we employ to perform export pack, load, transportation and delivery services are measured through a series of key performance indicators which are reviewed quarterly in order to maintain satisfactory service consistency. The Kinetix operation’s charter avoids business relationships built on reciprocity, which has been a traditional yet not client advantageous process for years.
Expertise in Developing Countries
Kinetix International specializes in providing world class international moving services for growth corporations, and US Government Agencies and their contractors operating in developing companies. Our institutional knowledge of the Federal Acquisition Regulations (FAR), global transportation infrastructures and country specific customs procedures positions us as one of the most unique moving providers for the international development community. Our past performance of operating in complex environments for USAID, the Peace Corps and the US Department of State provides our clients with confidence in our abilities in this unique market.
Every Kinetix International household goods moves requires that we perform a pre-move survey in order to ensure that policy, move requirements and cost accuracy are defined at the onset of the process. The survey results are inspected to further ensure that the proper labor team is provided, all necessary packing materials are available, enough van space is reserved, and realistic service dates for pack, load and delivery are committed. Proper tariff application and post-move invoice auditing begin with the pre-move survey.
Rapid Quote Response
Kinetix International understands that our clients’ time is valuable and should not be hindered by delayed procurement cycles. Kinetix commits to ensure that an accurate and timely quote response will be delivered within 24 hours of request. We will notify our clients should additional response time be required for larger or more complex quote requests.
International moving services are planned using a door-to-door timeline. Kinetix International assumes the responsibility as client advocate to ensure that all providers employed deliver their specialty services in the most satisfactory, complete and cost effective manner available. Kinetix oversees each phase of this process and works “directly” with all specialists in order to provide a seamless and effective move. Our expert Transportation Counselors work both individually with each provider, while coordinating the process to meet their committed timeline. Further, Kinetix negotiates each phase of the door-to-door process to deliver a competitive bottom-line.
Expert Export Wrapping
Every Kinetix International origin services crew is trained specifically for international packing, export wrapping and loading. The vast majority of our agents are also FIDI, FAIM and RIM certified. At the transferee’s residence, the origin crew will perform their tasks as the transferee observes in order to maintain confidence and satisfaction. All furniture and fragile items will be wrapped with bubble plastic or paper padding as required. Special crates and export packing materials will be constructed for fragile and oversized items.
Licensed Ocean & Freight Forwarding
Kinetix International is a TSA certified Indirect Air Carrier and FMC licensed Ocean Transportation Intermediary that negotiates and manages household goods moving services worldwide. Our team of highly trained specialists coordinates the door- to – door management of both service delivery and communications. Kinetix defines a custom transportation plan for each shipment with emphasis on transit time, cost effectiveness, risk management and shipment integrity through to completion. When handling shipments to developing countries, Kinetix maintains a contingency plan should geographic conditions dictate change. Kinetix regularly monitors the shipment from door- to – door to ensure the timely and safe arrival of the transferee’s personal effects.
Kinetix International is recognized as an industry leader in the rapid and accurate custom clearances of household goods moves worldwide, which results in our client employee’s timely return to business productivity in the host country. Our team of specialists emphasizes accurate detail in the preparation of export documentation and effective communication with government agencies worldwide. Frequent travel to host countries and meetings with local customs officials and agents provide Kinetix with an exceptional understanding each country’s customs processes.
Permanent Storage Management
Storage of personal effects is a customary requirement for international transferees. Kinetix maintains a permanent storage control program that ensures for the safety of the possessions while in storage and the integrity of the shipment upon delivery out, once the overseas assignment is complete. Kinetix has negotiated favorable storage rates with our worldwide partners, and seeks state of art facilities when assigning storage. Kinetix ensures that the assigned warehousing meets defined standards set forth by Kinetix as available.
Risk Management & Claims Resolutions
Protecting the personal possessions of the transferees we move is paramount to Kinetix. We maintain a finely tuned risk management program to ensure the maximum full replacement coverage is in place for both the transportation and storage alike.Our Transportation Counselors are well versed in assisting transferees in determining the value of their personal effects and how to complete valued inventory documents for insurance protection. In the rare occurrence that a Kinetix placed moved results in loss or damage, we provide a transferee friendly and rapid claims process in order to ensure that employee productivity is not hindered due to a lengthy settlement process. Claims occurrence ratios and settlement times are key performance indicators in awarding business to our service partners.
Internal Pre-Invoice Auditing
Cost accuracy is vital to the proper planning and management of all successful international relocation programs. Kinetix International provides an invoice auditing process that actually begins with the pre-move survey and is completed upon the delivery and termination of all service requirements. International moving is unique in that there is no universal tariff which dictates the maximum cost of all move related services. Kinetix negotiates favorable rates for all origin, transportation and destination services with pre-qualified service providers world-wide. Our team of specialists audits each service invoice for policy adherence, estimate accuracy, risk management, compliance with international rates and bottom-line accuracy. Our valued clients know that Kinetix is fully accountable for invoice accuracy and cost sensitivity.