Risk Management & Claims Resolution
International moving services are planned using a door-to-door timeline. Kinetix International assumes the responsibility as client advocate to ensure that all providers employed deliver their specialty services in the most satisfactory, complete and cost effective manner available. Kinetix oversees each phase of this process and works “directly” with all specialists in order to provide a seamless and effective move. Our expert Transportation Counselors work both individually with each provider, while coordinating the process to meet their committed timeline. Further, Kinetix negotiates each phase of the door-to-door process to deliver a competitive bottom-line.
Expert Export Wrapping
Every Kinetix International origin services crew is trained specifically for international packing, export wrapping and loading. The vast majority of our agents are also FIDI, FAIM and RIM certified. At the transferee’s residence, the origin crew will perform their tasks as the transferee observes in order to maintain confidence and satisfaction. All furniture and fragile items will be wrapped with bubble plastic or paper padding as required. Special crates and export packing materials will be constructed for fragile and oversized items.
Every Kinetix International household goods moves requires that we perform a pre-move survey in order to ensure that policy, move requirements and cost accuracy are defined at the onset of the process. The survey results are inspected to further ensure that the proper labor team is provided, all necessary packing materials are available, enough van space is reserved, and realistic service dates for pack, load and delivery are committed. Proper tariff application and post-move invoice auditing begin with the pre-move survey.