Permanent Storage Management
Storage of personal effects is a customary requirement for international transferees. Kinetix maintains a permanent storage control program that ensures for the safety of the possessions while in storage and the integrity of the shipment upon delivery out, once the overseas assignment is complete. Kinetix has negotiated favorable storage rates with our worldwide partners, and seeks state of art facilities when assigning storage. Kinetix ensures that the assigned warehousing meets defined standards set forth by Kinetix as available.
International moving services are planned using a door-to-door timeline. Kinetix International assumes the responsibility as client advocate to ensure that all providers employed deliver their specialty services in the most satisfactory, complete and cost effective manner available. Kinetix oversees each phase of this process and works “directly” with all specialists in order to provide a seamless and effective move. Our expert Transportation Counselors work both individually with each provider, while coordinating the process to meet their committed timeline. Further, Kinetix negotiates each phase of the door-to-door process to deliver a competitive bottom-line.
Expert Export Wrapping
Every Kinetix International origin services crew is trained specifically for international packing, export wrapping and loading. The vast majority of our agents are also FIDI, FAIM and RIM certified. At the transferee’s residence, the origin crew will perform their tasks as the transferee observes in order to maintain confidence and satisfaction. All furniture and fragile items will be wrapped with bubble plastic or paper padding as required. Special crates and export packing materials will be constructed for fragile and oversized items.
Risk Management & Claims Resolution
Protecting the personal possessions of the transferees we move is paramount to Kinetix. We maintain a finely tuned risk management program to ensure the maximum full replacement coverage is in place prior to any servicing. In the rare occurrence that a Kinetix placed move results in loss or damage, we provide a transferee friendly and rapid claims process in order to ensure that employee productivity is not hindered due a lengthy settlement process. Claims occurrence ratios and settlement times are key performance indicators in awarding business to our service partners.